If you are on an unlimited plan and experiencing search limitations, here is what is happening and how to resolve it.
About Unlimited Plans and Fair Use
Unlimited does not mean unrestricted. All plans are subject to our fair use policy, which requires usage to reflect real, human-led business outreach. Automated scraping, bots, scripts, or shared credentials are not permitted.
Professional plans have standard fair use thresholds designed for individual use. Team and Scale plans have higher thresholds for team and higher volume operations. Thresholds vary based on plan tier, use case, and usage history and are not publicly disclosed.
How to Know if You Have Hit a Limit
You may notice searches returning no results or access becoming limited. In some cases you may see a limit message. If you think your usage has been restricted, contact us right away.
How to Get Your Searches Back
Contact us via chat in your dashboard or email support@swordfish.ai and share your use case and expected weekly search volume. Our team will review your account and adjust your fair use limits if your use case qualifies. Most legitimate business requests are approved.
Need Help?
Email support@swordfish.ai or start a chat in your dashboard. We are happy to help.