If you're on one of our unlimited plans and experiencing search limitations, don't worry! Here's what's happening and how to get back to searching.


Understanding Fair Use Policy

Our unlimited plans provide unlimited monthly usage with no hard caps, but all usage operates within our fair use policy. This means:

  • You can search as much as you need for typical business operations
  • There are no fixed credit limits like legacy plans
  • Usage is monitored to ensure the platform remains stable and high-quality for all users
  • Most users never hit fair use limits during normal business usage


What Happens When You Hit Fair Use Limits?

If your usage exceeds our fair use guidelines, you may see:

  • A message indicating you've reached your usage limit
  • Temporary restrictions on new searches
  • A prompt to contact our team for assistance


This is not a permanent block - it's a temporary measure to discuss your usage needs.


How to Get Your Searches Back

Step 1: Contact Our Team

Reach out to us immediately via:


Step 2: Provide Your Usage Details

When contacting us, please include:

  • Volume expectations: How much you're planning to use monthly
  • Your specific use case: What type of business operations require this volume


Step 3: Get Your Limit Increased

Our team will:

  • Review your usage patterns and business needs
  • Approve increases on a case-by-case basis (most legitimate business requests are approved)
  • Adjust your fair use limits to match your requirements
  • Get you back to searching quickly


Different Limits for Different Plans

Unlimited Solo ($99/month)

  • Standard fair use policy designed specifically for individual use
  • Perfect for personal prospecting and small-scale business operations
  • Great value at $99/month - we keep it affordable by optimizing for individual usage patterns


Unlimited Teams (Annual)

  • Expanded fair use policy with much higher thresholds
  • Designed for team usage and high-volume business operations
  • Better for organizations with multiple users or enterprise-level requirements


Preventing Future Limits

Consider upgrading to Unlimited Teams if:

  • You're on Solo and finding the individual-use limits don't match your business scale
  • You need the expanded fair use policy designed for higher volume operations
  • You have multiple team members who will be using the platform
  • Your business has grown beyond individual prospecting needs


We're here to help you scale:

  • Solo plans are intentionally optimized for individual users to keep them affordable
  • When your needs outgrow individual use, we're happy to help you find the right solution
  • Teams plans are designed specifically for businesses that need higher volume capabilities


Why Do We Have Fair Use Policies?

Fair use policies allow us to:

  • Keep Solo plans affordable at just $99/month by optimizing for individual usage
  • Maintain platform stability and speed for all users
  • Ensure data quality by preventing system abuse
  • Offer true unlimited plans instead of hard credit limits
  • Support growing businesses with appropriate plan options as they scale

We designed our pricing this way so individual users get incredible value, while businesses with higher volume needs have plans built specifically for their scale.


Need Immediate Help?

If you're currently blocked and need to get back to searching:

  1. Contact us right away: support@swordfish.ai or dashboard chat
  2. Explain your use case: Include your business needs and urgency
  3. We'll prioritize your request and get you back to searching as quickly as possible


Remember: Fair use limits are designed to be flexible for legitimate business needs. Our team is here to help ensure you can use Swordfish effectively for your work!