Checking System Status
Is Swordfish Down?
If you're experiencing issues accessing Swordfish or getting search results, check our status page first:
Our status page shows real-time updates on:
- Platform availability
- Current incidents (if any)
- Maintenance schedules
Performance
Swordfish is built for speed. Most searches return results in seconds, giving you instant access to contact data across our Chrome Extension, Prospector, and other tools.
Fair Use & Search Limits
If you hit a fair use limit, you won't experience slow searches. Instead, you'll be unable to search until your fair use window resets. This is by design—we prevent abuse rather than throttle performance.
If this happens, reach out to support@swordfish.ai with details about your use case, and we can review your workflow and adjust thresholds if appropriate.
Reporting Issues
Something not working?
Check the status page first — Visit status.swordfish.ai to see if there's a known issue or maintenance window.
If the status page shows everything is normal but you're still having problems, contact our support team:
? support@swordfish.ai
Include:
- What you were trying to do
- What error or problem you saw
- Your browser and operating system (e.g., "Chrome on macOS")
- When the issue started
The more details you provide, the faster we can help you.
- Live Chat — Use the chat feature in your dashboard for immediate assistance during business hours.
Common Issues & Solutions
"I can't log in"
- Check that you're using the correct email and password
- Try resetting your password (we'll email you a reset link)
- If you still can't access your account, contact support@swordfish.ai
"Searches are returning no results"
- This usually means the contact data isn't in our database for that perso
- Contact support@swordfish.ai if you think there's a data quality issue
"I hit a fair use limit"
- Fair use limits reset on a weekly basis
- Contact support@swordfish.ai with details about your searches—we can review your use case and potentially expand your thresholds
"An integration isn't working"
- If you're on a Team & Scale plan, the Account Master should check that the integration is properly configured
- Contact support@swordfish.ai with your integration type and the error message you're seeing
"My data looks outdated"
- Swordfish verifies data in real-time, but occasionally information can change between verifications
- If you notice consistently inaccurate data for a contact, let us know at support@swordfish.ai
Getting Help
Have a problem or question?
- Status Page: status.swordfish.ai
- Email Support: support@swordfish.ai
- Live Chat: Use the chat feature in your Swordfish dashboard
We're here to help!