If you're thinking about canceling your subscription and still have unused credits, here's what you need to know.
What Happens to My Credits?
Because Swordfish is a subscription-based platform, your credits are tied to an active subscription. Once your subscription ends, any remaining credits will no longer be accessible.
We’re not able to “hold” or roll over credits after cancellation, even if they weren’t fully used.
What Are My Options?
If you're unsure about canceling or have questions about your current usage, we recommend reaching out to your Customer Success Manager or our support team. In some cases, we may be able to offer guidance based on your specific account or usage history.
Need Help?
Feel free to email us at [email protected]. We’re happy to walk through your current plan or help you figure out what makes the most sense before canceling.