If you’ve used up all your credits, don’t worry—there are a couple of easy ways to keep going, depending on your current plan and what you need next.


For Unlimited Plans (July 2025 and Later)

How Fair Use Works

Our unlimited plans provide unlimited monthly usage with no hard caps, all within our fair use policy. You can use as much as you need for typical business operations.


What Happens if You Hit Fair Use Limits?

If your usage exceeds our fair use guidelines, simply message us at support@swordfish.ai or start a chat in your dashboard to request an increase.

When reaching out, please let us know:

  • How much volume you're expecting to use
  • Your specific use case and business needs
  • Custom requests to increase fair use limits are accepted and approved on a case-by-case basis
  • Our team will work with you to find the right solution for your usage needs
  • Teams plans have expanded fair use policies compared to solo plans


Note: We have preventive measures in place to ensure our platform maintains high data quality and prevents abuse, while still supporting legitimate high-volume business use cases.


For Legacy Credit-Based Plans (Pre-July 2025)

How Credits Work

Each time you successfully return data from a search, one credit is used. If a search doesn't return any data, no credit is deducted.


What You Can Do if You're Out of Credits

Option 1: Wait for Your Next Renewal

If you're on a monthly or annual subscription, your credits will automatically refresh at the start of your next billing cycle.


Option 2: Start a New Subscription

If you need more credits immediately, you can purchase a new subscription. This will:

  • Add a fresh batch of credits to your account
  • Start a new billing cycle based on your purchase date
  • Automatically replace your previous subscription (you won't be double-charged)


Need Help Choosing the Right Plan?

If you're not sure which option fits best, want to discuss usage patterns, or have custom needs, you're welcome to reach out. You can:


Our team can help you understand:

  • The differences between legacy credit-based and unlimited plans
  • Which plan type best fits your usage patterns
  • How to upgrade or switch between plan types
  • Custom solutions for high-volume usage

Still Have Questions?

We’re here to help. If you’re ever unsure about your current credit balance, how your plan works, or what’s next, feel free to get in touch. Our team will make sure you’re pointed in the right direction.